How do I cancel my WinMonkey.co.uk account?

If you'd like to permanently close your WinMonkey.co.uk account, please contact our support staff through the Contact function in our "Help" section. Before you close your account we advise you to spend your remaining Monkey Nuts as all Monkey Nuts are non refundable. You will receive an email notifying you that your account has been closed and that you have been removed from the mailing lists.

How do I check my balance?

Your account balance is always displayed at the top of the pages in the navigational header. This allows you to easily see how many monkey nuts you have remaining in your account. If you want a more detailed view of your account transactions you can click on "My account" to go to the account pages. Choose the "Account statement" to get a detailed view of your transaction history. Here you can see all the competition entry costs and prizes listed as well as any deposit or withdrawals you might have done.

I have forgotten my username and/or password

If you have forgotten your username or password, please use the send password function that you find in connection with the login box. You will need to enter the email address you registered with us when you signed up. Please go to the following address to retrieve the information: http://www.WinMonkey.co.uk/login.aspx?command=ForgottenUsername.

I have forgotten my password

If you have forgotten your username or password, please use the send password function that you find in connection with the login box. You will need to enter in the email address you registered with us when you signed up for the site to retrieve this information.

How do I change my email address?

In order to change your email address, you must do the following. Go to "My account" and from here you may change your email address by selecting "Change" email on the page.

Can I change my personal information?

You are free to change your password and email as you like, but you cannot change your username.

Can I change my username?

Unfortunately it isn't possible to change your username.

Do you sell my personal information?

No WinMonkey never sells your information.

Why am I denied access to my account?

Check to make sure that you have logged in with the correct username and password. If you have forgotten your password you can get it sent to your verified email address at this link: http://www.WinMonkey.co.uk/login.aspx?command=ForgottenUsername.

How do i change my password?

In order to change your password please go to "My account" and press the "Change password" button in the bottom right corner of the page.

Can I have more than one account?

No. Each player may open only one player account, which must be individually used and funded. Multiple accounts created without our explicit consent will be immediately terminated, see our Terms and Conditions for more details on account termination. We reserve the right to terminate multiple accounts at our discretion should we feel that both accounts are being operated by a single individual or for any other violation of our Terms and Conditions. Any abuse of our multiple accounts or multiple use policy will result in the termination of all accounts and the permanent banning of each user from our site.

Where do I find WinMonkey.co.uk´s Terms and Conditions?

You find the Terms and Conditions of WinMonkey.co.uk at the bottom of each page or click here

What is a player profile?

All players can amend and change their profile. You can also upload a picture

What is the friends list?

The friends list lets you to keep track of friends and other players. You can add any player to your friends list, which makes it easier when you want to send a message to them. The friends list also allows you to keep track of who has won and other facts about your friends. You can at any time remove anyone from the list.

What are messages?

As a member you get the option to send messages to any other members on the site. This allows you to communicate and get to know each other. You can find incoming messages in the "Community" section, and here you can also create your own messages. When you have a new unread message an icon will appear on the top navigation. Messages older than one month will be automatically deleted.

What do I do if I see abusive, offensive or illicit content?

Publishing abusive, offensive or illicit content on a profile page, forums or other parts of the web site is in violation of winmonkey.co.uk 's Terms and conditions. The content will immediately be removed and the offenders account may be closed down. If you see abusive content or receive abusive communication from other member please notify our customer support at: abuse@winmonkey.co.uk